Head Crash Recovery — Law Firm, Abu Dhabi
The Situation
A solicitor's laptop was dropped while in use. The drive suffered a severe head crash, with the read/write heads making contact with the platters. The drive was completely undetected by the operating system.
The Challenge
Platter scoring was present across two of the four platters, and the heads had partially seized. Standard donor matching was required due to firmware-specific head stack compatibility.
Our Approach
The drive was opened in our ISO Class 5 clean room. A compatible donor head stack was sourced and fitted. Platters were inspected for scoring depth before imaging commenced. A specialised imager was used to extract data from the damaged sectors in multiple passes.
The Outcome
Recovery of 94% of the drive's contents, including all active client case files, contracts, and correspondence. The remaining 6% was confined to a heavily scored zone containing no critical data.
Facing a data loss situation?
Contact MORE Datarecovery LLC for a free, no-obligation diagnosis. Our engineers are available Monday to Saturday, with 24/7 emergency support.