FAQ — MORE Data Recovery UAE

Question 1

How does the data recovery process work?

Accepted Answer

You contact us and describe the problem. We arrange free pickup of your device anywhere in the UAE. Our engineers perform a free diagnostic assessment in our ISO-certified clean room, then send you a fixed-price quote. Once you approve, we begin recovery. When complete, we deliver your data on a new storage device and return your original.

Question 2

How long does data recovery take?

Accepted Answer

Standard recoveries take 5–7 business days. Expedited cases are completed in 2–4 days. Emergency 24/7 service can deliver results the same day or within 48 hours. Turnaround depends on the complexity of the failure — we'll give you a realistic timeline after diagnosis.

Question 3

Do I need to bring my device to your office?

Accepted Answer

No. We offer free pickup and delivery across the entire UAE. A courier will collect your device at a time that suits you and return it once recovery is complete. If you prefer to drop off in person, you're welcome to visit our Dubai facility.

Question 4

What happens during the free diagnosis?

Accepted Answer

Our engineers examine your device in our ISO-certified clean room to identify the exact failure type — whether logical (software/file system), mechanical (heads, motor, platters), or electronic (PCB, firmware). This assessment is completely free and carries no obligation to proceed.

Question 5

Will you attempt recovery without my approval?

Accepted Answer

Never. We always send you a written, fixed-price quote after diagnosis and wait for your explicit approval before any recovery work begins. You are in full control at every stage.

Question 6

Is the diagnosis really free?

Accepted Answer

Yes, completely free. We assess your device, identify the failure, and provide a written quote at no charge. There is no obligation to proceed and no cancellation fee if you decline.

Question 7

What is your No Data, No Fee guarantee?

Accepted Answer

If we cannot recover your data, you pay nothing — not for the diagnosis, not for the lab time, not for anything. This guarantee applies to every case we take on, with no exceptions.

Question 8

How much does data recovery cost?

Accepted Answer

Pricing depends on the device type and failure complexity. Standard logical recoveries typically range from AED 500–1,500. Advanced physical recoveries range from AED 1,500–4,000. Emergency cases range from AED 3,000–8,000+. Visit our Pricing page for full details.

Question 9

Are there any hidden fees?

Accepted Answer

No. The price in your quote is the final price — nothing more. Pickup, delivery, and the diagnostic assessment are all included at no charge. We do not charge per gigabyte or add fees after the fact.

Question 10

Can I get a rough estimate before sending my device?

Accepted Answer

Yes. Call or message us with your device type and a description of the failure symptoms. We can usually provide a ballpark range before you send anything in.

Question 11

What types of devices do you recover data from?

Accepted Answer

We recover data from hard drives (HDD), solid-state drives (SSD), NVMe drives, RAID arrays, NAS and SAN systems, USB flash drives, memory cards, mobile phones, tablets, laptops, desktop computers, servers, and tape media.

Question 12

Can you recover data from a physically damaged drive?

Accepted Answer

Yes. Physical damage — including head crashes, seized motors, damaged platters, and PCB failures — is handled in our ISO-certified clean room. We use donor parts and specialist equipment to recover data from drives that other services cannot.

Question 13

My drive is making a clicking or grinding noise. What should I do?

Accepted Answer

Stop using the drive immediately. Clicking or grinding indicates a mechanical failure — continued use can cause further damage and reduce the chances of a successful recovery. Contact us right away and we will arrange emergency pickup.

Question 14

Can you recover data from a RAID array?

Accepted Answer

Yes. We handle RAID 0, 1, 5, 6, 10, and other configurations across all major NAS, SAN, and server platforms. Our engineers rebuild the array virtually before extracting data, preserving the original drives.

Question 15

Can you recover data after accidental deletion or formatting?

Accepted Answer

In most cases, yes. Deleted or formatted data is often still present on the storage media until it is overwritten. The sooner you stop using the device and contact us, the higher the chance of a full recovery.

Question 16

Is my data kept confidential?

Accepted Answer

Absolutely. All data handled by MORE Data Recovery is treated with strict confidentiality. We operate under non-disclosure agreements for corporate and sensitive cases, and our staff are bound by professional confidentiality obligations.

Question 17

What happens to my data after recovery?

Accepted Answer

Recovered data is delivered to you on a new storage device or via secure transfer. We do not retain copies of your data after delivery. Original devices are returned to you unless you instruct otherwise.

Question 18

Do you offer data sanitization services?

Accepted Answer

Yes. If you need to securely erase data from a device before disposal or repurposing, we offer certified data sanitization that meets international standards. Contact us for details.

Frequently Asked Questions

The Process

Pricing & Fees

Devices & Failures

Security & Privacy

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